Language, libraries and ‘The Market’

The central market in Valencia, Spain.

One of the trends in library rhetoric is the increasing use of neoliberal words and terminology. This has been ongoing for some time and, in many ways, is nothing new (indeed, the discussion about it is nothing new). However, it seems to me to be ever more prevalent as growing numbers of people talk about library services (and public services in general) in broadly capitalist terms. We see this through the growth of the use of terms such as ‘customer’, ‘marketing’ and, most recently, in the suggestion that libraries should adopt a ‘market orientation’.

Language is probably not given the importance it deserves. Care needs to be taken with the words we use and how we use them. Words have meaning, but they also come with baggage. It can help engender cultural change within an institution, changing the collective mindset and corrupting the values of an institution.  There are increasing efforts, some might argue, to “roll-out neoliberal logics” within institutions and language is a powerful tool in paving the way for these “logics” to take hold.

But what of neoliberalism? Why should we be concerned about language reflecting neoliberal ideals? Self (Rolling Back the Market: Economic Dogma and Political Choice, 1999) argued that neoliberalism consists of five main dogmas:

  1. The “free market” and market led growth are the principal and most important sources of wealth.
  2. Large incentives are necessary to market efficiency.
  3. The wealth created by free markets will trickle down to benefit all members of society.
  4. The market is intrinsically more efficient than government.
  5. Government should be re-designed according to market methods and incentives to ensure greater efficiency.

Neoliberalism argues that public services are inefficient unless they adopt market strategies to deliver services. Public services should, in effect, adopt a ‘market orientation’. It is by adopting such a strategy that, according to neoliberal dogma, public services will thrive. Not only should we be wary of the strategy, we should also be wary of the terminology that enables it.

Concern about the use and meaning of language is undoubtedly unfashionable. To value language and its meaning is to be too old-fashioned, to hold back progress or to be an infuriating block on progress.  This is a typical characteristic of neoliberal debate – to present the argument as being between two opposing and simple perspectives:

1) The forward-thinking, progressive view.

2) The old fashioned, backwards view.

Such a strategy is well established by neoliberals: neoliberal ideas are painted as progressive, forward-thinking and exciting. Opposition to such ideals (and there will be opposition when espousing neoliberal ideals that are odds with the values of the majority) is somehow a block on progress and somewhat old-fashioned. These old-fashioned perspectives, underpinned by a fear of change, prevent us from making progress. It’s not just about the way they use language, it’s about the way in which they frame the debate.

Language is repeatedly abused by neoliberals to further their goal of turning us from citizens to consumers [pdf]. Our language has become increasingly capitalist, which is perhaps unsurprising when one also considers that we are increasingly living in conditions that could be best described as ‘extreme capitalism’. One does not necessarily cause the other, but it cannot be mere coincidence that our language is increasingly utilised in capitalist terms. Does the shift in language facilitate the growth of the capitalist system, or does the expanding capitalist system influence our language? Is language, in fact, the weapon that enables the rollout of “neoliberal logics”?

In 1961, Raymond Williams pondered the term ‘consumers’ and wondered if we were seen as ‘users’ instead of ‘consumers’:

“…we might look at society very differently, for the concept of use involves general human judgments – we need to know how to use things and what we are using them for… whereas consumption, with its crude hand-to-mouth patterns, tends to cancel these questions, replacing them by the stimulated and controlled absorption of the products of an external and autonomous system”.

Perhaps the changing of our language influences the way we view our society and how it might develop. Maybe using ‘consumers’ (or ‘customers’) instead of ‘users’ sows the seeds of a particular mindset. A mindset that sees society as one filled with consumers rather than citizens, one that enables the establishment of these “neoliberal logics” within institutions.

It is primarily due to concerns about the extent to which language enables the expansion of “neoliberal logics” that I am weary of its growing (mis-)use in libraries. I’m not comfortable with talk about ‘market orientation’ (or ‘marketing’ if I am entirely honest) with respect to public services in general, let alone with specific reference to libraries. Libraries do not exist in a market (although it could be argued that HE libraries operate increasingly within a market environment). Talk of “market orientation” in terms of a public service is, for me, deeply troubling (and I come from the retail sector where such language is obviously deepy ingrained). Not least because one has to question when a market based solution has ever worked for any public institution (clue: never). But also because of what the word actually means.

The Oxford English Dictionary defines ‘market’ as:

Of a manufacturer, advertiser, etc.: to place or establish (a product) on the market; esp. to seek to increase sales of (a product) by means of distribution and promotion strategies. Also (in extended use): to promote the public image of (a person, organization, etc.).

Marketing is:

The action or business of bringing or sending a product or commodity to market; (now chiefly, Business) the action, business, or process of promoting and selling a product, etc., including market research, advertising, and distribution.

Using the terminology of the market simply validates it and encourages its spread, enabling the “neoliberal logic” to take hold. By adopting capitalist language we accept that information is a commodity (a product) that can be promoted and sold (marketed) – in essence “neoliberal logics”. If we accept the logic, do we then accept that our services should be re-designed according to market methods and incentives?

Is it appropriate to frame information as a commodity? And, if it is, how do we square this with our professional ethics? Commodities have prices, it therefore follows that if we treat information as a commodity we accept that it has a price. But if we are concerned with facilitating free access to information, isn’t there a conflict? In a neoliberal, extreme capitalist state the answer is, of course, that there is and that, therefore, the conflict must be resolved in favour of the market (the market trumps all in an extreme capitalist society). We then become marketers and sellers of a product, rather than facilitators of access to a social good. The roll-out of “neoliberal logics” would be complete.

The problem for me is exacerbated by how such terminology is couched. If you oppose such language (as I mentioned above) you are seen as obstructive block to progress, an out of date annoyance. This is how the discussion is often framed: accept market terminology or face marginalisation. The truth is, however, that that particular side of the argument is actually deeply conservative and is, in many respects, the real block on progress. After all, how progressive is it to adopt the terminology and strategies that constitute much of the frameworks of our capitalist society? Surely to reject capitalist norms is to be progressive and forward-thinking? Is a fascination with ‘market orientation’ the actual block on progress? Shouldn’t resistance to “neoliberal logics” be respected in a professional context, rather than rejected out of hand as obstructive? Such resistance is, after all, entirely in tune with our professional ethics.

The adoption of capitalist language and strategies lacks imagination. It’s easy to reach for a solution readily available from there, even when such solutions have had limited success over there.  It seems much harder to come up with a strategy that is substantially different. It takes time and effort to construct something new. We can do much better, we can construct something imaginative and distinct. We do not have to adopt capitalist, neoliberal norms because that’s the path others have followed. We have the skills and the capabilities. It’s no good being fearful and negative, believing that we can do no better than what is done there. We have to believe that we can construct something better.

And this is where the debate often leaves me filled with despair – it prevents us from constructing something new, from using our imagination to construct something better. If you dare to criticise the rollout of “neoliberal logics”, your argument is nullified at source, prevented from being explored in any meaningful sense. There are alternatives, there should not be one dominant voice in the debate, all avenues should be explored and critiques should be a launching pad for further discussion not seen as a threat. However, neoliberals and arch-capitalists frequently frame the debate in such terms so as to close down the opportunity to explore alternatives – leaving us in the state we are in now where we have seen continual ‘progress’ towards an extremist capitalist state.

It doesn’t have to be this way. We do not have to be fearful of the alternatives. We do not have to accept that by rejecting capitalist rhetoric we are, in some way, holding back progress. We do not need to enable “neoliberal logics” to take hold within our services. Fear may prevent us from taking action, from challenging existing norms to create something distinct. But we shouldn’t be fearful of rejecting these norms and creating something new. We have it within ourselves to build an alternative, we just need to be fearless, collaborative and patient.

The future for libraries across Europe against a backdrop of ‘austerity’

The following article was originally commissioned by the Russian International Affairs Council (original version here, English version here), who have very kindly given me permission to reproduce it here.

Image c/o Tristam Sparks on Flickr.

Libraries across Europe are currently facing very serious challenges in the face of the wave of austerity sweeping across the continent. As governments sell to their people the notion that public spending needs to be curtailed to overcome the effects of the 2008 economic crisis, public libraries are increasingly seen as an easy target, one that is unlikely to rally the people in quite the same way as cuts to other services where the outcomes of such cuts appear more immediately tangible.

But libraries continue to play an important role in our communities across Europe. They facilitate access to knowledge free at the point of use in a way that is increasingly threatened as we move towards a word where access to information comes at a price. They are the great leveller in democracies, ensuring everyone has access to the same quality of information. Where, for example, those without internet access (around 30% of the European population do not have a broadband internet connection) still have somewhere to go to ensure they have access to the same information as those that do. This provision is not only important to support children in their education but also the unemployed and those who rely on social security, particularly in the UK where those least likely to have a home internet connection are increasingly being forced to use such technology for their own financial security.

But libraries aren’t simply important in terms of providing access to new technologies, they are also vital for helping to raise literacy standards, and encourage children to develop their reading skills. The importance of libraries to children is perhaps best exemplified by the statistics that demonstrate that children are increasingly using public libraries, despite the internet and the proliferation of a range of competing activities. Over the past eight years in the UK, children’s fiction borrowing as risen year upon year, underlining how important public libraries are for supporting the educational development of the next generation.

In terms of the future for the library service, we are already seeing hints of how it might develop and, perhaps, how it should develop. In the UK, there has been a growth in so-called ‘community libraries’. The terminology appears harmless, but the reality is quite different. In order to support the drive to austerity, libraries are increasingly being forced upon communities who are then compelled to run them against their will. Whilst the majority of library users would prefer their public library to be run by the local authority, policy makers are more interested in reducing costs and passing these costs directly onto the community, effectively increasing their tax burden.

This ‘plague’ is sweeping across the UK and has been noticed elsewhere across Europe. In Spain, for example, volunteer run libraries are increasingly being seen as an option, at least in part due to their ‘commonality’ in the UK. Ideas that spring up in one European nation are sure to be experimented with elsewhere, particularly when it appears that the idea helps to support the austerity agenda that is so prevalent across the continent. It seems not far-fetched to say that volunteer libraries could, over the coming years, spread right across Europe and be seen as a standard way of delivering library services, complemented by large city ‘super-libraries’ such as that that opened in Birmingham in 2013.

If this is to be the future for public libraries across Europe, it is fair to say that the future looks bleak and there is likely to be only a small number of libraries fit for purpose across Europe as smaller libraries disappear and community libraries close due to their unsustainable nature. It would appear that one future is to have a well-funded, flagship library in each major city, but a steady decline in the number of small libraries serving local communities. In the UK alone we could see the number of public libraries shift from the thousands to the hundreds between now and the next century.

Whilst this is how things might develop, it is not necessarily how things should develop. Recent elections have shown just how important the internet has been in influencing the results. President Obama’s election campaign in 2008 showed how the internet could be harnessed to drive a successful presidential election. Not only is it the case that elections have become increasingly fought over the internet, but the battle between political parties has increasingly sought to channel the power of the internet as politicians increasingly see the internet as a vital weapon in the information wars. But this ‘war’ is not only being fought between politicians, there are other actors that influence the political information flow. Websites such as Full Fact, What Do They Know? and They Work For You have provided the tools to make it easier for those with an internet connection to hold their elected representatives to account, as well as to get to the truth about their activities. It is far easier to engage in the political process now than it has ever been. Provided you are connected to the internet.

We know that many people do not have an internet connection. We also know that, as with literacy standards, there is always likely to be a minority of the populace who cannot either access or make use of the information and tools that are at our disposal. We know that despite many years of effort to address literacy standards, there are still many who struggle with literacy (one in six according to the UK’s National Literacy Trust). For those that do struggle, the internet will present additional problems. Issues around literacy do not disappear once you sit in front of a computer. They persist, ensuring that a divide remains between those with good levels of literacy and those without.

So perhaps this points the way to an alternative role for libraries, how things should develop in the next one hundred years. Perhaps libraries should increasingly become gateways to our democracy, helping people to hold their elected officials to account, ensuring that the electorate are well informed and able to influence the political sphere. As well as supporting them through the provision of access to government portals as governments increasingly adopt a ‘digital by default’ strategy, maybe they can also help to ensure the people can watch over the state and ensure it can be held to account. It may require a different model across Europe, one that is more independent of state and therefore at enough of a distance to ensure it can hold governments to account.

Perhaps the volunteer model that is rapidly being adopted is a hint to a better alternative that is being ignored on the basis of political ideology. Rather than ‘community libraries’ run by people with a gun held to their head, maybe a closer, stronger partnership between the community and the professionally delivered service is the answer. Maybe the example of the University of Mondragon suggests an interesting, more desirable alternative.

Mondragon operates on a co-operative model that is highly de-centralised and engages all partners in the delivery of education. It also has a highly democratic governance structure:

Its supreme body is the general assembly, a 30-strong committee of representatives composed of one-third staff, one-third students and one-third outside interested parties, often other co-ops in Mondragon Corporation. It meets annually to decide on the priorities for the coming year and has significant powers: it can, for example, sack members of the senior management team.

Perhaps this is a model that libraries across Europe should be exploring. A professionally delivered service run in partnership with its users and other co-operative libraries. The potential for such a service is great, but the idea itself could be easily corrupted. Efforts to expand on mutuals in the UK have already raised alarm amongst interested parties such as Co-operatives UK and the Trades Union Congress. As such, this alternative future should perhaps be handled with care and one that advocates should be careful to ensure the idea is not corrupted and abused.

There is certainly the potential to build an alternative future for public (and, indeed, academic) libraries in the future. At present the future appears to be developing in a way that will result in the slow destruction of a public library network across Europe. But it doesn’t have to be this way. Libraries should develop as institutions that can help the people of Europe engage in democratic processes, they should be at the centre of a drive towards transparency across the continent. A well-funded and well-resourced library service should enhance democracies throughout Europe. The future might look bleak, but it should look transparent.

Banning offensive materials in public libraries

Over the Easter week-end, a petition emerged calling for The Sun newspaper to be removed from Islington Council’s public libraries. The petition states:

“We would like public libraries to replace the Sun newspaper with a publication that does not promote misogynistic images of women or promote and eroticise violent crimes against women. This is not censorship, councils choose which publications they buy based on the needs of the local community, libraries choose not to buy The Daily Star or The Daily Sport which were cited along with The Sun in the Leveson enquiry as “relentlessly objectifying women” and “Portraying them as a sum of sexualised body parts” and we believe they should choose not to buy The Sun for the same reasons.”

It goes on to list the ways in which the availability of the newspaper in the council’s libraries contravenes its own policies with regards to discrimination and in terms of making available sexist materials. At the time of writing it had received 495 signatures and seems to be garnering some support on Twitter.

I have no time for The Sun (or indeed any of the newspapers in the Murdoch stable). It is a cynical, exploitative newspaper that, without a trace of irony, expresses a superficial sense of patriotism whilst simultaneously expressing beliefs that are alien to our history and culture (‘our’ being the people, they certainly represent beliefs that reflect the history and culture of the establishment). And, of course, it promotes views that are xenophobic, misogynistic and discriminatory.  Consequently, I sympathise with the motivations behind the petition, but I find it troublesome on any number of levels.

I do not believe that any lawful material should be banned from public libraries, no matter how abhorrent I may think it is. Because once we let that genie out of that bottle there is no telling where it will end. Removing copies of The Sun because it is misogynistic may result in certain groups seeking the removal of other books or newspapers that promote a viewpoint that an individual or group may find abhorrent (indeed, a quick search online finds that there are those who would seek to remove The Koran from library shelves). Once a concession is made to one group, it would be increasingly difficult to fend off calls from other pressure groups to remove materials. Libraries should be concerned with free access to all information, regardless of its value (which is a subjective concept at any rate), not providing access to materials according to the demands of individual pressure groups. Which leads me to another, wider concern about the impact of such library campaigns.

We’re currently witnessing a growth in so-called ‘community libraries’ – libraries that local communities are being forced to provide in response to threats of closure.  They are often delivered by those without previous experience of running a library and, in many cases, without substantial local authority oversight. One of the many concerns about the spread of these types of library services is how the kind of campaigns mounted against The Sun will be handled. Will those from the local community running such libraries bow to vociferous pressure from within their local community to remove materials that the minority might value? Or will they stand firm and refuse to remove materials from library shelves simply because sections of the community demand it? I’m not convinced that they will resist.

The size of a local authority is both a blessing and a curse. In such circumstances, its size can be an advantage in resisting such efforts. For a small library in a local community, run by the local community facing demands from within the community to remove certain materials, I’m not sure they will be so resilient. “Faceless bureaucrats” have a distinct advantage over volunteers in a “community library” – they are faceless. They can, by and large, brush off any local campaigns. Well known figures within the community who help deliver library services are not so fortunate. As I told The Guardian back in 2012 with respect to libraries removing books from shelves due to external pressures:

“…the issue of censorship and banned books are very strong arguments for a professionally run service. If community libraries are to spread, it is very likely that stories of censorship and withdrawn books will increase.”

Of course, those who believe that The Sun should be removed from public libraries have every right to organise, petition and argue their case. What concerns me is that as libraries run by volunteers becomes the norm, such campaigns will become ever more widespread and a growing problem for the public library service in the UK. It is only a matter of time, as such libraries become more prevalent, that one such campaign will be successful. In the fight against injustice and discrimination, we should be careful what we wish for.

Is the neutrality of the internet under threat in Europe?

It certainly seems that way following the vote yesterday by the European Parliament’s Industry Committee. Jim Killock of The Open Rights Group (ORG) argued that:

‘By allowing ISPs to charge more for “specialised services”, the Regulation would enable telecoms and other companies to buy their way to a faster internet at the expense of individuals, start-ups and small businesses. This threatens the openness and freedom of the internet.’

Effectively, a two-tier internet would ensue, where the big players dominate and control the flow of information online. As Marietje Schaake of the Netherlands (a country which enshrined net neutrality in law in 2012) explains:

“Without legal guarantees for net neutrality internet service providers were able to throttle competitors. And existing online services can make deals to offer faster services at a higher price. This could push players without deep pockets, such as start-ups, hospitals or universities, out of the market.”

Of course, the increased corporatisation of the internet was always likely. The internet is (still) too wild and free a place for corporates and they see greater influence over the way information is delivered as necessary to protect their interests and drive profits.

As is to be expected, the legislation proposed is also rather loose with its wording (what legislation related to technology isn’t?) which raises concerns about the potential for increased internet censorship:

Also of concern are proposals that would allow “reasonable traffic management measures” to “prevent or impede serious crime”. On these, Killock added:

‘It is unclear what “reasonable traffic management measures” are but potentially they could allow ISPs to block or remove content without any judicial oversight. Decisions about what the public can and can’t see online should not be made by commercial organisations and without any legal basis.’

The full European Parliament will vote on this Regulation will take place on 3rd April. It’s still not too late to take action against the proposals. A good place to start is the Save the Internet campaign. And if you want to find out more about net neutrality and what it means, you could do worse than watch the short video below.

Neoliberalism, language and ‘The Alternatives’

Neoliberalism n. a political philosophy that argues in favour of privatisation, deregulation, and shrinking of the state to the benefit of the private sector.

(Image c/o Michael Thompson on Flickr.)

Neoliberals have a peculiar belief system. They believe that neoliberalism is about shifting power away from the state, freeing us from its “oppressive” influence on every aspect of our lives. It is about freedom and liberty. It is about the individual having more control over our lives. Of course, this doesn’t hold up to much scrutiny. Whenever neoliberals are in a position of power, they have to deceive the people to ensure that their political philosophy can be put into action. Deception because, ultimately, the people will often reject the reforms proposed if they were offered to them in advance and with total transparency (see the NHS). It’s why very often the most extreme neoliberal reforms take place under authoritarian regimes (Chile being the obvious example).

Deceit is one weapon they deploy frequently and with ease. But more broadly, their weapon is language. It is through language that they are most effective in winning arguments and closing down perfectly rational opposition to their political philosophy. It is their chief weapon against dissent.  As Greene and McMenemy argue (£):

“The introduction of the concept of choice for individual public service users is an example of a neoliberal rhetorical tool used to overcome any foreseen resistance to marketisation and restructuring of the public sphere.”

Terms such as ‘choice’ are deployed in such a way as to ensure that opponents of neoliberal philosophy are seen as somehow opposed to ‘choice’, opposed to the individual being able to exercise their right to ‘choose’. Thus any dissent is effectively neutered. After all, what right-thinking person could be opposed to the inalienable right for an individual to choose?

This neutering of debate and hijacking of language is apparent in much of the language we encounter on a day-to-day basis. Presenting a new initiative as ‘efficient’ or ‘progressive’, for example, ensures that anyone who disagrees with these positions is easily labelled as somehow ‘anti-progress’ or as a defender of inefficiency (it’s worth noting that in the UK and US the term ‘progressive’ is used in very different ways by the right-wing. In the UK it is a term embraced by the right for political expediency, the US right-wing sees it as a term of abuse). Neoliberal maneuvering can, therefore, ensure that opponents are seen by the majority as old-fashioned and out-of-touch, even when the opponents are perhaps even more radical and forward-thinking.

We see this frequently across society in general and in terms of our own profession. Those who object to certain language or who question certain new ideas are seen as obstructive, outdated refuseniks who merely hold back both the profession and the institution as a whole. However, I would argue that such voices are not merely naysayers, refusing any hint of ‘progress’. They can and do hold ‘forward-thinking’ ideas that are often truly radical in the sense that they offer an alternative path that sits outside established orthodoxies.

One example of the infiltration of neoliberal ideology is the growing use of the word ‘customer’. This is a problematic term for a public service to utilise. Reflecting on an interaction in an art exhibition with a representative of “customer liaison”, Doreen Massey notes in her article “Neoliberalism has hijacked our vocabulary”:

“The message underlying this use of the term customer for so many different kinds of human activity is that in all almost all our daily activities we are operating as consumers in a market – and this truth has been brought in not by chance but through managerial instruction and the thoroughgoing renaming of institutional practices. The mandatory exercise of “free choice” – of a GP, of a hospital, of schools for one’s children – then becomes also a lesson in social identity, affirming on each occasion our consumer identity.”

Indeed, as the late Tony Benn explained in an interview for Michael Moore’s Sicko, the term ‘customer’ implies a financial transaction, one where money must pass hands. The implication, therefore, is that if you do not have money you cannot be a customer as you do not have the means to pay for the service. This, of course, gets to the heart of neoliberal doctrine – that everything has its price. The risk of employing such terminology is that it validates neoliberal ideology. Not only validates, but also opens the door to commercial influences and, ultimately, commercial “expertise” (this is why language should be carefully deployed, it ultimately erodes the influence of the professional). After all, if you are going to argue that concepts such as ‘customer services’ are integral to the delivery of library services, why not get in the ‘experts’? However, there are alternatives visions to the relationship between the user and the service. Visions that are not old-fashioned and archaic, but fresh and “forward-thinking” (to adopt clumsy terminology).

Take, for example, Noam Chomsky’s view of on an alternative future for higher education:

“First of all, we should put aside any idea that there was once a “golden age.” Things were different and in some ways better in the past, but far from perfect. The traditional universities were, for example, extremely hierarchical, with very little democratic participation in decision-making. One part of the activism of the 1960s was to try to democratize the universities, to bring in, say, student representatives to faculty committees, to bring in staff to participate. These efforts were carried forward under student initiatives, with some degree of success. Most universities now have some degree of student participation in faculty decisions. And I think those are the kinds of things we should be moving towards: a democratic institution, in which the people involved in the institution, whoever they may be (faculty, students, staff), participate in determining the nature of the institution and how it runs; and the same should go for a factory.”

That seems to me to be a truly forward-thinking and radical idea. Although it is radical only in the sense that the current social and political climate makes it appear radical. Who could argue that this is not a ‘forward-thinking’ proposition? It rejects standard orthodox thinking, replacing a hierarchical system with something more democratic. Replacing a traditional approach with something alternative, untested and, ultimately, revolutionary.

The alternative path to a customer/service relationship need not be old fashioned and traditionalist. It can be radical, bold and resolutely non-traditional. Rejecting the customer/service relationship need not mean that the refusenik lacks a radical, alternative vision. Indeed, the alternative may be more radical than that which accepts traditional hierarchical structures and operates within broader environmental and political norms. To a certain extent, this radical alternative to the neoliberal customer/service relationship is already being tested in Spain.

Whilst not a perfect example of the kind of structures that could exist as an alternative to the neoliberal model, Mondragon University does offer a more democratic, co-operative system. In comparison to the neoliberal model, it is somewhat radical in that it rejects orthodox hierarchical structures. As Times Higher Education discovered last year:

“The university has a highly democratic governance structure. Its supreme body is the general assembly, a 30-strong committee of representatives composed of one-third staff, one-third students and one-third outside interested parties, often other co-ops in Mondragon Corporation [note: Mondragon Corporation is the overall federation of workers cooperatives which includes Mondragon University]. It meets annually to decide on the priorities for the coming year and has significant powers: it can, for example, sack members of the senior management team. (It last used this power in 2007 when one manager was dismissed, according to Altuna.)

“Mondragon is also highly decentralised. “We say that the chancellor [also known as the rector] has less power than the deans,” says the current holder of the top post, Iosu Zabala Iturralde. (Zabala appears to be the only member of staff who wears a tie – but he does not go as far as wearing a suit jacket.)”

This alternative to the neoliberal model is forward-thinking in outlook. Embracing a system that enables all stakeholders to be actively involved in the governance of the institution. The alternative to neoliberalism is not, therefore, backward or ‘anti-progress’. It is clearly more forward-thinking and ‘progressive’ than the neoliberal model that merely shifts hierarchies whilst factoring in cynical exploitative economics.

Opponents of increasing neoliberal language and ideas are not always, therefore, regressive unreconstructed dinosaurs. The alternative vision is not necessarily one that sees a return to an old fashioned way of delivering a service. It can be just as forward-thinking and ‘radical’, if not more so as it abandons the hierarchies beloved of traditionalists and neoliberals. And yet still to question neoliberal language and ideas is to be seen as a defender of an ‘old order’. As an ‘obstacle’ to progress. As someone that is holding back the profession and the institution. Why should this be?

There is an alternative to the neoliberal model. We can create a system that rejects neoliberal ideology and embraces something new, alternative and radical, something that is distinct from existing norms.  We can create a system that is co-operative, democratic and that ensures all stakeholders have an equal say in the delivery of services. This alternative is forward-thinking and radical. The problem is, how to deploy language?

At present there is a lack of clarity regarding what makes a radical, non-traditional alternative to the customer/service or neoliberal models that seem so dominant at present. It is difficult to coherently express this vision when the terms of debate and language have been co-opted by a neoliberal agenda. But it is vitally important to ensure that those that reject the current terms of the debate are not dismissed as irrelevant or as a block on ‘progress’. The alternatives are radical. The alternative is a break from existing orthodoxies. It just hasn’t yet been communicated effectively. If we can communicate the alternative effectively, maybe it could be possible to construct a model that re-casts the relationship between the institution and the user as less cynical and more co-operative.

Is there a class divide in reading habits?

There’s more to reading than books… (image c/o nate bolt on Flickr).

There was a flurry of tweets and comments this morning in relation to the media coverage of a survey commissioned by the Booktrust on the reading habits of 1,500 adults across England. The Guardian claimed that:

New research shows a stark and “worrying” cultural divide in the UK when it comes to reading, with half the country picking up a book at least once a week for pleasure, and 45% preferring television.

The BBC headlined their piece:

England ‘divided into readers and watchers’

The problem is, the much of the media coverage has been a little confusing. Take this section from The Guardian’s piece:

The England-wide survey of the reading habits of 1,500 adults by the University of Sheffield says that on average, the higher the socio-economic group that someone is in, the more often they read: 27% of DEs never read books themselves, compared with 13% of ABs, while 62% of ABs read daily or weekly, compared with 42% of DEs. Reading charity Booktrust, which commissioned the research, believes its findings should serve as a warning that “Britain’s divided reading culture is a barrier to social mobility”.

This is where I started to question the survey and its reporting. One minute the Guardian claims it reveals how often people read, the next it talks about books. It hardly needs spelling out, but reading does not necessarily equate to reading books.

According to the reporting of this survey’s results, I could read the Guardian (or the BBC) online every day without ever touching a book and yet I would not be considered a ‘reader’. Indeed, I would be considered a ‘watcher’ who would rather watch TV than read. But if I am reading the Guardian’s website on a daily basis, surely that makes me a ‘reader’? Likewise, if I read a magazine, a newspaper or content on any other website, that would also make me a ‘reader’. But according to the reporting of this survey, I am not a reader which seems a bit odd given that I regularly, well, read.

I would guess that, in reality, very few people do not read at all. Of course there are those who cannot read or experience difficulties trying to read, but even then I would imagine the proportion is relatively small. Drawing wide-ranging conclusions and drawing a class division based on the reading of books specifically (and I know people who read but don’t read books) is, in my view, a little simplistic to say the least.

This is not to say that I don’t think there is possibly a problem here that needs addressing. We should certainly be encouraging the reading of books in all their forms, particularly in encouraging children to learn to read. However, as Christopher Warren points out, the report also focuses on book purchasing and does not consider books borrowed from public libraries. This also rather skews the results as it makes the obvious point that those with money buy more books.

So, is there a class divide in reading? Maybe, maybe not. There’s currently no hard evidence to suggest that this is the case, and this survey certainly doesn’t address that particular point. It’s misleading to define reading solely as ‘reading a book’ and it is equally misleading to only draw conclusions based on book buying and not incorporate book borrowing. Despite the media headlines, there is very little to get too worked up about here, other than the media headlines themselves.

My challenge to experienced librarians: lobby for a better degree

Graduation at Canterbury Cathedral (image c/o University of Kent on Flickr)

Note: Since writing this post, Ned has radically rewritten his post due to some people “misinterpreting” the original. Which is fair enough. It’s slightly annoying that now this post (and Rosie Hare’s excellent post – read it!) seems a bit odd (not least when I have quoted something that now no longer exists, which makes it look like I am fabricating elements of this post – I do have a copy of the original if anyone doubts me!), but I can’t control what other people do on their websites/blogs (nor would I want to!). It does raise some interesting ethical questions, but I can’t be bothered to pose them here to be quite frank. All I’ll add to the post below is that it emerged as a result of some discussion with a number of fellow professionals who raised more or less the same concerns. Indeed, I received a lot of supportive comments after publishing it. It’s not the kind of thing I normally like to get into on this blog as I’m not really interested in writing about issues that are somewhat inward looking professionally. But I thought there were some points that had a broader impact that was worth exploring. Anyway, I shall leave the post here as it is, regardless of the fact it now lacks context. I may, however, close the comments as it seems pointless to leave a thread open to a post that now appears devoid of context. That said, the crux of this post still holds true. I do think it would be a very worthwhile thing for new professionals, uni departments and professional bodies to have some discussion about the courses and whether there are opportunities to develop the programmes. So I guess on that level this post still has some relevance.

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I read with interest Ned Potter’s post calling for new professionals to “create your own degree”. It’s fair to say, I think, that I agree with the question Ned poses, but I fundamentally disagree with the answer on a number of levels. Rather than write a comment on Ned’s post, and run the risk of being seen as just a contrary negative type, I thought I’d be better to outline my position in my own blog post (no-one wants blog post length comments on their site!). But first I’ll start with where I agree.

With the caveat that I have only experienced one course and have only heard the odd comment about other courses (so I’m not prepared to make any sweeping generalisations) it seems to me that possibly there is a need to rethink how the courses are structured in terms of content. In my experience, there wasn’t enough focus on social, political or ethical issues (aside from the Information Society module). But I also think there was too much focus on the ‘library’ aspect of the course rather than the ‘information’ part (it is called an MSc in Information and Library Studies after all – more on this later). Of course different people on different courses have different experiences, but if I could wave a magic wand, those are the elements I would boost up (as well as some of the new tech stuff of course). So yes, I agree that the question needs to be posed.

However, I think the framing of the ‘answer’ is particularly troubling in this current climate. In effect, it reinforces the idea that you don’t need a qualification to provide a library service, anyone can do it so long as they attend a few conferences and read a few books or articles. Place this in the context of public libraries, and you have quite possibly made Ed Vaizey’s argument for him. We don’t need professionally delivered library services because there is nothing a librarian can offer that Mr and Mrs Smith down the road can’t do. There are MOOCs they can do, articles they can read, they can pay to attend conferences. So seriously, what’s the point in qualified librarians having anything to do with the service? As someone who follows the issue of public libraries pretty closely, the logical conclusion of the “create your own degree” argument is troubling (it also smacks of a somewhat Conservative individual responsibility position).

I also have problems (and have had with some time) with the librarian/information professional thing. All librarians are information professionals, but not all information professionals are librarians. There are many many other jobs you can do with the qualification aside from ‘librarian’ (I had a list on this site which sadly bit the dust when I had the database fail). Ned says in his post:

They are, in any case, joining a profession which IS dying. It is shrinking and will continue to do so. When people ask me if they should become a librarian, I say no. I personally love it, but how can anyone, in all good conscience, recommend this profession in the current climate? It would be irresponsible to do so.

I don’t think the profession is dying. I think in many respects it’s expanding (there were no Freedom of Information officers before 2001 and Data Protection is becoming increasingly important). There may be fewer opportunities for ‘librarians’ but I would argue this is possibly not true for the information profession in general. So if someone asked me if they should become a librarian, I would not say no. I would say “think about what you can do with a LIS qualification other than a librarian, yet still utilising roughly the same skill set”. That, for me, would be the responsible position. Which brings me back to the design of the courses, it should be about taking a broader look at the profession, upping the ‘information’ aspect. That would then, I think, prepare people far better for a career in the information profession.

Finally, I have general social concerns regarding the belief that someone could spare the time (and expense) to construct their own course. I personally think this would lend itself particularly well to the middle classes, but less so to people of a working class background. You can, after all, get financial support for formal education whereas such support would not be available to attend expensive conferences. Indeed, who would have the funds to pay to attend a course, take a day off work, book accommodation etc etc? Not someone with limited funds. And certainly not if you were working in the private sector (I can well imagine what my boss back in my retail days would have said if I specified I needed a certain batch of days off to attend a conference – even if I could afford it). Cash poor are not necessarily time rich (in fact, I’d argue that they are not time rich at all).

So, I think I should throw down my own challenge. If you believe that someone who works full-time and has limited funds has the time to construct their own degree, I would argue that equally someone in a well-paid, professional post has the time to lobby for better degrees. If you, as an experienced qualified professional, believe the course is not up to scratch, I’d suggest the following:

  1. Pull together what you think the existing courses lack.
  2. Build a network of other like-minded folk.
  3. Lobby university departments and professional bodies to consider the changes to the programme you believe are necessary.
  4. Refine your technique until you are successful.

Because if you think that someone has the time and money to construct their own degree, there is almost certainly no excuse for you not to do the four steps above. We either preach from a position of privilege or we act to bring about the changes that benefit us all. I know which I prefer.

Are party political messages ever ok from government departments?

Since government realised that social media could be a useful tool to communicate with the governed, there has been a noticeable trend towards departments espousing political propaganda using the medium. The latest being the following example:

 

Now, I so happen to disagree with the motivation behind this tweet. I actually think that central government shouldn’t be attempting to overtly influence local government decision making processes.  If a local council decides it would like to increase council tax to make up for the shortfall in government spending, and are prepared to go to a public vote over the matter, then that is their right to do so (see Brighton). But I object more to the overt government propaganda contained within the image. It wouldn’t look out of place on some Tory promotional material, and therein lies the problem.

Messages such as that above should surely only be delivered by party political accounts, not by government departments? The civil service should be politically neutral. It has to serve the government of the day, not advance a particular political agenda (of course, it would be naive to suggest they aren’t complicit in cementing a particular political ideology). I would have no issue (although I would strongly disagree with the message) if such a tweet was sent from a Tory minister. I would expect nothing less from them. I would expect, however, a government department to avoid ideological crusades (I know, how naive am I?).

Of course, the truth is that the current government have a particular eagerness for politicising the civil service, turning it into a propaganda arm of whoever is in power. It is important that ministers are surrounded by people who are prepared to question government policy, rather than simply parrot it and push forward a particular ideology. Now, I accept that a certain agenda is bound to be pushed (these are government accounts), but it could surely be done without such overt politicisation (say, a tweet pointing out your rights if a council proposes an above 2% council tax rise)?

It seems to me that a government department should be raising awareness of individual rights with respect to government, dealing with queries from members of the public, pointing people to inquiries and reports or bills going through parliament etc. I don’t think they should be used to present a one-sided, highly politicised perspective on council tax increases. Leave that to the political parties and government ministers.  One thing is for certain, government Twitter accounts should be increasingly handled with care. As the information they share becomes increasingly politicised, so their value rapidly diminishes. Information published by government should always be treated with care anyway, but as it increasingly pushes party political propaganda it becomes ever more difficult to determine what is reliable, and what is sheer political opportunism.

The marketisation of higher education – a warning from Chile

Several years before the 2010 election, the publication of a book by perhaps one of the most influential journalists of the 21st century hinted at the economic will of our political leaders.  It explored, drawing on historical record, how ‘massive collective shocks’ (natural disasters, wars, terrorist attacks etc) provided opportunities for those of a certain political outlook. Only last year, Nobel prize winning economist Paul Krugman (awarded for “his analysis of trade patterns and location of economic activity“) claimed that the book “really helps explain a lot about what’s going on in Europe in particular”. In short, Naomi Klein’s Shock Doctrine sets out almost exactly the ideology behind the austerity programme. A programme that is not about returning individual states to economic equilibrium, but about taking advantage of  “economic distress” to push through unpopular ideological reforms, regardless of their economic and social impact.

What we are currently witnessing, through the drive to “austerity” and the overzealous pursuit of public sector cuts, is an ideological drive by those beholden to a destructive neoliberal economic philosophy. This is not about economic necessity, despite the oft-repeated rhetoric of Cameron, Osborne and Co. Indeed, we can see some similarities between the course of action being taken by our current Tory/Liberal Democrat coalition and previous examples of the pursuit of shock doctrine economics. The economic experiments conducted in late twentieth century Chile, for example, certainly provide a telling example in terms of where this neoliberal economic ideology may take us.

The experience of Chile in the latter half of the twentieth century tells us much about how some of those on the extremist fringes of the neoliberal right view the balance between the state and corporate interests. In short, the state needs to be scaled back and private control of public services and utilities needs to be expanded, regardless of the will of the people. To pursue these ideological goals was, evidently, near impossible so long as the people could exercise their democratic rights (why would the population support policies that weaken their influence?). Such actions were, therefore, needed to be built on the back of a tyrannical, oppressive dictatorship. An oppressive dictatorship that terrorised its people such that it prevented the emergence of any organised opposition and where, even if it does start to emerge, it is crushed at source.

Image c/o seven_resist on Flickr.

The Chilean economic experiment had its roots in the murderous overthrow of Salvador Allende, the destruction of its democratic institutions and its replacement with a military dictatorship led by General Augusto Pinochet. Allende’s crime? A programme of nationalisation of Chilean industries and a raft of reforms including: expansion of land redistribution (begun by his predecessor) and government administration of healthcare and education. What was to come following his overthrow was a very different Chile to that envisaged by Allende. One that was less democratic and one which significantly widened the divide between the richest and the poorest in Chilean society.

The shock of a coup against the democratically elected Chilean government provided the window of opportunity required for a number of University of Chicago educated neoclassical economists to seek to influence government economic policy.  Receiving their education via an exchange programme with the Catholic University of Chile, students sat obligatory classes on basic economic theory by Milton Friedman, a keen advocate for free market economics.  Friedman believed that markets, free from state interference, yielded better economic outcomes than those that resulted in state intervention. His economic thinking had a massive influence on these young Chilean students, who returned to Chile inspired by Friedman’s economic theories.  These students became known as “The Chicago Boys”.

Upon their return, after Allende’s successful bid for the presidency, they were so alarmed by the policies enacted by Allende and his adherence to the notion that the state must play a key role to ensure economic prosperity, beliefs that were so alien to the teachings of Friedman et al, that they set about drawing up alternative economic proposals. Upon the conclusion of the coup against Allende, they presented a “189-page draft of diagnosis and proposals“, which they gave to the generals”. By 1975, two years after the coup, Pinochet moved to install a number of Chicago Boys to positions of power in the government.  After their installation, the Chicago Boys set about introducing the economic policies inspired by the teachings of Friedman, removing the influence of the state from every aspect of Chilean life. Chief amongst their proposals were the moves to privatise both healthcare and higher education.

The economic experiments in Chile were observed closely by many in the West, keen to move towards a neoliberal economic model, shrinking the role of the state and embracing free markets.  This was particularly true in the United Kingdom as the free-marketeers looked to smash the post-war economic orthodoxy founded on the political consensus around Keynesian economic principles (ie that optimal economic performance requires economic intervention by the state). The impact upon higher education was particularly devastating, and some of the consequences of the shift towards privatisation are only just starting to be realised.

Following the coup in 1973, and acting on the guidance of the ‘Chicago Boys’, Pinochet and his accomplices began to radically overhaul the education system. Chief amongst their reforms was the decision to move funding of higher education away from the state and towards the individual. As a result, university students were required to pay tuition fees, either directly or through taxes after graduation. Due to this drive to create a “classic non-interventionist state” under the influence of the Chicago Boy’s economic vision:

“The education system is the most market-driven on the planet with 90 per cent of university education and 35 per cent of secondary schools run by the private sector.”

Such was the depth by which the Chilean education system had been handed over to the market that, in a 2013 OECD report, Chile was found to have the lowest proportion of public expenditure on all four levels of education (pre-primary, primary, secondary and tertiary with 57.9% of education spend coming from public sources (see table B3.1 – PDF).

In terms of higher education, the state contributes approximately 22.1% of the cost of higher education (the UK spends 25.2%), whilst Denmark, Sweden and Norway all spend over 90% (see table B3.2b -PDF). As for Chilean society in general, the country has, according to the Gini index score (which rates the degree of income disparity) the worst score amongst OECD members (it is worth pointing out that the OECD itself does not advocate a system of free higher education). The education system as it has developed in Chile is clearly a reflection of the neoliberal agenda pushed by Milton Friedman via his foot soldiers, the Chicago Boys.

Image c/o Emilia Tjernström on Flickr.

Whilst the reforms in Chile, pushed through by Pinochet under the guidance of the Chicago Boys, were watched with interest by liberal Western governments (not least by those who embraced Friedman’s economic theories) they were not wholly and immediately adopted by his Western admirers. Indeed, there was an understanding that such reforms could prove difficult in a democracy, even zealous advocates such as Margaret Thatcher understood there were limits as to what they could impose.  Not least due to an awareness that the introduction of such reforms would run contrary to long-held democratic principles. In an exchange with Friedrich von Hayek, another of Thatcher’s ideological heroes, she flatly rejected his call to fully adopt Pinochet’s economic model, arguing that:

“…in Britain, with our democratic institutions and the need for a higher degree of consent, some of the measures adopted in Chile are quite unacceptable. Our reform must be in line with our traditions and our Constitution. At times, the process may seem painfully slow.”

Despite a shared ideological zeal for the free market ideology preached by Friedman, it was clear that forcing such policies through, without the economic shock to smooth its path, would not be possible in a democratic society with liberal traditions.  Some might argue that the necessary ‘shock’ to ensure the safe passage of such reforms came twenty years too late for Thatcher.

Although there was a reluctance to embrace the Chilean economic model in the late seventies/early eighties, there certainly seems to be parallels in this post-economic shock era with the neoliberal reforms enacted by Pinochet and the Chicago Boys.  For example, due to the shifting of responsibility from the state to the individual, the majority of students in Chile rely on government-subsidised loans, which often results in substantial debt.  In 2012 alone, more than 100,000 students defaulted on their loans owing an average of $5,400, about a quarter of the average annual income. Interestingly, and in a striking parallel, a year earlier in the UK the average student debt was £5,680. The average salary in 2011? £26,200. Debt was, therefore, just under a quarter of the average annual income in the UK. And yet there has been a substantial difference in the way these two societies have reacted to the same problem. Of course, the average debt in the UK is now significantly higher due to increased fees, which underlines the difference in student tolerance levels in the two countries.

Image c/o on Flickr.

In response to these reforms, the student protest movement in Chile has been gathering momentum for some time, with students no longer prepared to accept an enforced ideology that has been in place for many years, despite the recent shift towards a democratic system. The protests reached their peak in 2011 with the “Chilean Winter” protests led by various student leaders including Camila Vallejo, then president of Chile’s main students’ union. Chief amongst their demands: free and equal public education. Specifically, the students demanded (original text in South American Spanish):

  • increased state support for public universities
  • creation of a government agency to apply the law against profit in higher education and prosecute those universities that are allegedly using loopholes to profit.
  • more equitable admissions process to prestigious universities

The popular support behind the protests was such that it has begun to have a significant impact upon the democratic process in Chile. Michelle Bachelet, elected President towards the end of 2013, vowed to radically overhaul the Chilean economic system with free higher education for all being high on the agenda. Of course, this is deeply troubling for those who profit from the status quo and vehemently oppose a policy of free public higher education, a system common across Latin America. Indeed, so troubling do they find it that Forbes, a publication that is firmly in the free market camp, published an article headlined:

Is This The End Of The Chilean Economic Miracle?

A somewhat interesting and alarmist (if unsurprising) take on the future prosperity of Chile composed by an Executive Director of a think tank that advocates for:

“…limited government, private property, entrepreneurship, private enterprise and a free market economy.”

It’s little surprise that a keen advocate for free markets and private enterprise in Chile is alarmed by the emergence of a leader that has supposedly (and it remains to be seen whether she will make good on her stated intentions) committed to reversing some of the negative impacts of such a system.

Camila Vallejo – one of the leaders of the student protests, elected to Congress in 2013. (Image c/o Eneas on Flickr.)

But the movement against the existing model is growing in Chile and momentum seems to be building for a rejection of the model that has held sway since the Chicago Boys first began to influence government policy in the early seventies. So much so that former leading figures in the student protest movement, (including Vallejo, Karol Cariola, Giorgio Jackson and Gabriel Boric) won seats in Congress following the 2013 election. Whilst there is still a long way to go to reform higher education in Chile, there are signs that the protest movement is on the verge of a breakthrough, a wholesale rejection of neoliberal economic policies in regard to higher education. Interestingly, their rejection comes around the same time as the government in the UK are turning towards the Chilean model as an answer to a supposed funding shortage. The 2008 ‘shock’ providing the cover that Thatcher did not have at her disposal. Will it be another 40 years before we start to see a rejection of this model in the UK?

If there was any doubt about the extent to which the Chilean economic model influenced the West, one need only consult this article from 1993, three years after the dictatorship came to an end, published in Foreign Affairs (the journal published by the Council on Foreign Relations):

Chileans are bemused by the attention paid the robust economy bequeathed them by General Augusto Pinochet. Reformers as far afield as Europe and America have taken special note of his reform of health care, education and social security…If the Chile model holds, then, nations only learn the hard way – that is, by their own trials and experiences. Nonetheless, Chile’s revolutionary example – the withering away of the state – stands for those inspired to follow.

They certainly did take note.  Over twenty years since the people of Chile rejected the dictatorship of Augusto Pinochet, the so-called “Chile model” still influences those of a certain political mindset. In the 1980s the United Kingdom lacked the “shock” required to instigate many of the economic policies adopted in Chile. The global economic crisis in the early part of the twenty first century provided that “shock”, and it also provided the opportunity that many had been waiting for.

There are signs already of what the future might hold should the UK government continue to pursue a course of self-funded higher education. After years of rather timid student action, protests are becoming increasingly common as financial pressures begin to take their toll. If the Chilean experience is any indicator, such protests will grow, becoming more vociferous and influential before, potentially, challenging the orthodoxy and leading to a radical re-think by our political leaders. However, just because a policy creates a certain reaction in one country, does not mean it will be repeated in another. Conditions vary, environments vary, history and culture varies. It would be unwise to predict that the reaction in Chile will be replicated exactly here.

But if there is one thing we can be sure of, there will continue to be reactions. They may be small and sporadic, they might not lead to the kind of organised opposition witnessed in Chile and they might not have an impact that comes even close to that experienced in South America. But, as we continue to follow the path set out by the Chicago Boys in Chile during the 1970s, we may well find there is an increasing reaction against the continued marketisation of higher education.

Internet access in prisons – a step too far?

(Image c/o gianni on Flickr.)

Just a quick post to say that I had an article published on the Informed website yesterday on the digital divide. Specifically it looks at one aspect of the divide that is never really discussed – that between society and those excluded from it (ie prisoners). It’s an area that I admit I have often overlooked when writing about the topic, but it is an important area for discussion. Should prisoners have access to the internet? If so, to what extent? Or should prisoners be provided with no access to the internet whatsoever as they lost their rights when they were imprisoned?

I’m guessing you can probably work out that I fall in the “yes, they should have access” camp. But I have to concede I am not sure to what extent and what restrictions should be in place. I personally believe that it has the potential to help reduce re-offending rates and for that reason alone it should be investigated. Of course, the problem here is that much of our media would be up in arms at the very thought of internet provision in libraries. More proof that our prisons are luxurious ‘holiday camps’. Speaking as the son of a prison officer, I know that this is untrue but there will be many that believe it.

Anyway, do have a read over at Informed (and if you would like to contribute something to the site, please get in touch!). Feel free to add your comments over there or over here. I’ll be interested to hear your perspective.